Refund Policy

Our store permits returns by mail for new merchandise with or without a defect, and it also offers exchanges. A request must reach us no later than 30 calendar days after the order is delivered.

What can be returned

If an item has no defect, it is eligible when it is still new, has not been used, and remains in its original state. This allows requests based on changed preferences, a change of mind, or selection of the wrong size or option. Items that arrive faulty, damaged, incorrect, missing parts, or materially different from their description are covered as issue-based requests and are not required to appear untouched after a reasonable problem check.

Approval and mailing directions

Before posting a return, write to gtoiokdac@gmail.com. Provide the order number, the email used at checkout, and the request reason; add photos or video for damage, defects, missing contents, or an order mismatch, and retain the package components. Mail the item only after approval. We then verify the proper return destination and steps, which may differ from our correspondence address.

Label cost and restocking

Your original package contains a free prepaid return label. Following approval, that included label can be used for the eligible mailed return without a return-label fee or the associated return postage. If it cannot be found, ask our store team for assistance before sending the item. No restocking fee applies.

Replacement or original-method credit

We can approve an exchange when a suitable replacement is in stock. For an approved refund, the store starts the credit back to the original payment method within 10 calendar days. The receiving bank or payment network controls any extra posting period.

Rights available under applicable consumer law continue to apply.